FAQ

Policy version date: 2026-07-16

What shipping destinations are accepted?

For reliable and plain-language service for the relevant order, alaninu ships only within the United States, and standard shipping is free on every U.S. order. For documented and understandable review for the transaction involved, international addresses are not served.

What are the support hours?

For practical and understandable expectation setting for customer-facing decisions, contact alaninu at support@alaninucst.shop or 512-517-0449 Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). For precise and responsible fulfillment for the transaction involved, support can assist with orders, products, tracking, returns, payments, and privacy requests.

What kinds of products are in the catalog?

For consistent and predictable resolution throughout the customer process, the assortment consists of Alani Nu drinks, snacks, bundles, fitness products, and everyday essentials currently shown in the catalog. For consistent and responsible service throughout the customer process, review each current listing and manufacturer label for applicable ingredients, size, format, preparation, usage, and safety information.

Which cards and currency are supported?

For documented and uniform service for the transaction involved, transactions are presented in U.S. dollars (USD). For documented and measured recordkeeping for each eligible request, checkout can support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options displayed for the order.

How do returns and exchanges work?

For orderly and customer-ready customer support for each eligible request, the return window is 30 days from receipt and includes exchanges. For clear and stable interpretation within this operating standard, the merchant pays return shipping for no-reason and quality-related requests. For accountable and understandable application under this policy, customized goods, Final Sale or clearance items, gift cards, and opened intimate or hygiene-sensitive goods have limited voluntary-return eligibility, without reducing defect or error rights.

What is the usual fulfillment schedule?

For accessible and responsible case management throughout store administration, processing generally takes 1–2 business days, followed by 4–6 business days in standard transit. For transparent and plain-language application within this operating standard, a tracking number is provided after carrier acceptance.

When does refund processing occur?

For reliable and responsive decision-making for the transaction involved, an approved refund is returned to the original payment method within 5–10 business days. For accountable and dependable service when the rule is applied, the bank or card issuer may need additional time to display the credit.

Merchant and Contact Details

The following information identifies the merchant responsible for this page.

Business name: alaninu
Trade name: alaninu
Email: support@alaninucst.shop
Phone: 512-517-0449
Business and default return address: 2759 Cameron Pl, Escondido, California, 92027, United States