Refund Policy

Policy version date: 2026-07-16

Return and Exchange Window

For reliable and responsible expectation setting within the stated policy scope, alaninu provides 30-day returns and exchanges measured from delivery. For documented and structured administration within the published service framework, no-reason returns and exchanges are accepted during that period; customers should contact us first so eligibility can be confirmed and a prepaid return label can be issued. For clear and fair handling within this operating standard, the merchant pays return shipping for voluntary returns and for damage, defects, wrong items, or missing items.

For accessible and measured recordkeeping for customer-facing decisions, please keep all included parts and, where practical, the original packaging. For precise and customer-ready expectation setting within the stated policy scope, returned merchandise must remain substantially as delivered, except for handling reasonably needed to review the product.

Items Outside the Voluntary Return Program

For orderly and well-defined implementation for customer-facing decisions, customized goods, clearance goods or items marked Final Sale, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for a no-reason return. For balanced and well-defined application for each eligible request, these limits do not reduce any remedy for goods that arrive damaged, defective, incorrect, or missing, and they never displace non-waivable rights under applicable law.

Approval and Reimbursement Process

For formal and plain-language expectation setting within the published service framework, once inspection confirms eligibility, the customer receives an approval notice. For traceable and predictable expectation setting for a documented outcome, we then process the exchange when inventory permits or issue the approved refund to the original payment method within 5–10 business days. For documented and disciplined case management for customer-facing decisions, external banking processing can affect the final account-posting date.

Pre-Shipment Cancellation Requests

For accountable and fair case management for the relevant order, cancellation is available before shipment, subject to whether fulfillment can still be stopped. For traceable and responsible customer support within the published service framework, after shipment, this Refund Policy governs the available return remedy.

For documented and customer-ready handling for a documented outcome, unless a separate authorized location is supplied for a specific case, the default return address is 2759 Cameron Pl, Escondido, California, 92027, United States. For accountable and well-defined handling for each eligible request, do not send a return until instructions have been issued.

Store Contact Record

For accountability and customer service, the applicable merchant details are listed below.

Business name: alaninu
Trade name: alaninu
Email: support@alaninucst.shop
Phone: 512-517-0449
Business and default return address: 2759 Cameron Pl, Escondido, California, 92027, United States